Understanding Conflict or Key Concepts of Conflict
Prof. Dorcas Ettang
Thank you very much for this opportunity. I will be speaking
on conflict. I think the word 'conflict' is very broad, and there is a lot to
say, but I will try in the next few minutes to offer some key perspectives to
consider and some ideas about conflict. I always like to start with the
definition. Conflict is a perceived or actual incompatibility of needs, values,
or goals between two or more parties. It emerges because there is a
disagreement about what our values or goals are as a family or as a
community—and, of course, our needs as well. We all have different needs, and when
those needs clash, we see conflict. Conflict occurs when some individuals feel
that their needs, their interests, or their beliefs clash with those of another
person or group.
For example, if we have a water source in a community,
different members of the community look to it to meet their needs. Some need
water for food, some for washing their clothes, and some for health, and so on.
Even with something like that, clashes can emerge. In a community where there
is a central water hole, you might have somebody who says, "Look, I need
to go to work. I need to jump the line to get access to water so I can get to
work, get on transport, and make it on time."
Meanwhile, somebody else says, "Well, I need water to
cook and to feed my children before they go to school." And somebody else
says, "Well, I need the water because I need to wash some things urgently
before I go to work." Whatever the case may be, everyone's needs and
interests are a priority. So, how do we balance those diversities?
Sometimes in conflict, the incompatibility is real. We can
see it. There is one water hole or borehole, and everyone in the community has
to get water from there. You have to join a line to access it, and the earlier
you arrive, the better your chances of getting water quickly. The
incompatibility is real on one hand, where opposing interests and opposing goals
create that conflict.
At other times, some of this conflict is perceived; it is
not truly a structural source of conflict. It becomes a conflict because there
is a misunderstanding, people hold assumptions that are not true and not based
on evidence, or there is miscommunication. To resolve those kinds of conflicts,
communication is key. This is where parties share their views and the facts,
rather than letting assumptions lead to tensions and then full-scale conflict.
Conflict is not a bad thing. It is only what it can result
in if it is not addressed, or if people in conflict are not willing to resolve
it. Now, I have another question for you. Please go to menti.com and enter the
code shown on the screen, or you can scan the QR code with your phone."
What are some of the misconceptions people have about conflict? I think one of
the things I have already said is that conflict is not a bad thing, and
sometimes we tend to create the idea that it is, but in reality, it is not.
That is a misconception that we need to debunk.
Let's see if we can get
any results. We can see it now. "Avoiding conflict will make it go
away." That is one of the responses, and that is true, right? We avoid,
and we avoid, and we avoid without addressing the conflict, thinking it will go
away. But then what happens is we have escalation, tensions, and assumptions;
we create ideas that become our reality, even though they are not the reality
of those in the conflict.
Then there is the idea that it is always negative, which is
not true. Sometimes conflict leads to change. It leads to a transformed
society. It leads to new ideas of thinking, new values, and so on.
"Conflict is bad"—of course, that is a misconception. As we have
said, it is not all bad. It leads to new ways of thinking and doing things.
"Conflict can be addressed through silence" is an
absolute misconception. You know, some people say, "Let me be quiet."
It is very possible that it is not an issue for some. And so that is an
important point. Engagement, communication, and dialogue are key. I say this:
dialogue has to become the culture of a society. We must have dialogue
constantly—not just when there is conflict, and not just during elections. We
must have those spaces to avoid silence and the worsening of situations.
"We should avoid conflict at any cost" is another
absolute misconception. We should not just ignore it. The claim that "Conflict
is unrest and violence in the mind" is also a misconception. We can have
conflict that does not lead to violence.
"Aggressive people create conflict, and it is
negative" is another misconception. These are very interesting points,
because I think there is the idea that it is always the loud, aggressive people
who are in conflict. However, it can happen to anyone and involve any group.
"One party sometimes escalates the conflict because he
or she wants the problem to be visible to the other party." Escalation,
too, could be a problem, and it is very worrying to let something escalate to
such a point.
Then we have "conflict is negative and cannot be
positive." We have already talked about that.
Regarding
the misconceptions about "ego" and "jealousy"—I am not sure
what the context is here, but conflict is not always about ego or jealousy. It
is just unmet needs that need to be addressed, and so on.
Thank you very much for those comments.
When we think of conflict, several theories have emerged to offer ideas or context
about its causes. I have pulled a few of these theories. The first is the Human
Needs Theory, which argues that conflict arises when people's basic human
needs go unmet.
So, the basic needs are safety, identity, respect, autonomy,
and belonging. When
people do not feel safe, when their identity is threatened, when there is a
lack of respect for them, or when they lack autonomy, independence, and a sense
of belonging, this can escalate into conflict. Conflict can emerge when these
basic human needs are unmet over time, right? We have seen this in many
instances, you know, where there are protests over services, protests over
government response, and so on. All of these are different unmet needs.
The second is Social Identity Theory, which argues that people's desire to
protect and promote their group identity can lead to conflict. If I feel my
identity is being threatened—we see this a lot in ethnic conflicts between
ethnic groups—and people feel that specific policies, programs, and
interventions are causing a disadvantage to their groups. They would want to
engage in conflict to try and protect this identity. If the laws of a country
are being changed to disadvantage a group identity, then this is where we apply
the Social Identity Theory.
The third is the Structural Systems Theory. This
looks at the structure of our political systems; it looks at the structure of
our social systems. Are there groups facing inequalities and inequities? Are
there hierarchies where those of a specific class, race, or identity have
access and political connections? In contrast, others of a lesser race, class,
or identity lack space in that system. This could lead to conflict. Poor
communication channels as well, where only some people have access to key
political players, and others cannot communicate their needs effectively.
Moving forward, we have the Conflict Theory, a sociological
perspective in which power struggles and competition over scarce resources
drive conflict. We talked about the water hole, or water source, and how it is the only one in the
community, so there is competition as others try to access it. Power struggles
are often linked to resources as well. We see this during elections and
political activity, where parties struggle against each other for control, or
even within political parties.
Next, we look at the Psychodynamic Theory, in which
conflict arises from internal psychological processes. So, when people have
unmet emotional needs, past trauma, and defence mechanisms, all of these
different psychological processes contribute to conflict. The issue of trauma
and psychological and mental violence is something that really needs priority,
because this can trigger conflict on a larger scale than ever experienced.
Another perspective is the Interest-Based Theory,
where conflict emerges when people or groups have competing goals, priorities,
or interests, right? So, these can be negotiated. In the case of a water issue where everyone
needs water at the same time, can there be a negotiated arrangement, program,
or system to manage these interests? For those who need water for food and
those who need it for other purposes, is there a way to reconcile these
interests?
Finally, of course, the Communication Theory argues
that conflict can arise from miscommunication. A breakdown in communication, no communication, or poor
communication patterns can all lead to conflict.
This is to give us some ideas of how conflicts emerge in
different environments. I am also presenting the conflict wheel. When we talk
about conflict, there are many theories, many approaches, and many people who have come up with ways
to try and understand it—why it is happening—what are the causes?
Christopher Moore presents, I believe, five types of
conflicts. He has relationship, information, interest,
structural, and value conflicts. He presents these as key types of conflict
that could emerge so that we can look at some of them.
We can see relationship conflict when strong emotions,
misconceptions, or stereotypes are present. Poor communication or miscommunication
can worsen relationships.
Then, with information, the lack of information,
misinformation, different views on what is relevant, different interpretations
of data, and different assessment procedures can cause conflict, according to
Christopher Moore. Is the information available in a specific context? Are some
people getting information because of their class or because of who they know?
Misinformation features as well. We have seen in some conflicts that the
misinformation online is false.
I remember reading a story about images that were spread
online during a conflict, but they showed a completely different country. I
think it was about a conflict in Sudan, but the images were from a completely
different conflict. Now, this can lead to escalation because people who see it
can share it, causing complete chaos. Social media and digital technologies play
a significant role in this situation. It is very interesting because, for
example, even in Somalia, the Somali diaspora living overseas is involved in
the conflict due to their access to social media. They can receive and share
information. It has really changed the dynamics of conflict.
We have conflicts of interest and competing substantive
issues. It could be issues ranging from access to opportunity to disagreements
over choice, legitimacy, and fairness. What is fair? Is the judicial system
fair in a specific context? It is possible that there can be disagreement over
those systems and
procedures, access to education, employment, resources, and so on. Then you
have psychological distress over poor human relations. This has to do with poor
social support—the absence of social support for those who are going through
emotional and mental trauma.
Finally, we have structural conflicts, which deal with how a
situation is set up. Is the system of governance set up to prevent conflict, or
is the system of governance a cause or a trigger for conflict? It also includes
time constraints, unequal power, and unequal authority. Who holds more power in
the system, in the society, or in the community? Unequal access to resources
fits here as well.
So, there is a clash in positions and roles, as well as
geographical constraints of distance and physical terrain.
Then we have value conflict, where we have competing values.
These include competing values over family, society, and human rights, as well
as intolerance of other values that differ—you know, judging other values as
superior or inferior. All of this, I think, speaks to the fact that, as human
beings, we are very complex, and at different times and stages, we experience
these conflicts. It could be between us and someone else, or between our group
and other groups. It speaks to the diversity of our interests and views, and
how we humans feel.
So now, how do we coexist in such a state where we have
different values, we have different ways of communication, and so on?
There is a method called the onion and doughnut method.
This is basically based on an onion. Imagine when you peel an onion, there are
different layers. If the conflict is an onion, there are three layers that one
must be aware of.
The first layer is positions—the outer layer of the onion.
What do parties want publicly? In a conflict between party A and party B, what
do the parties want? They make this known publicly on social media, at
protests, and through those channels. Those are their positions.
When you peel the next layer, it is the interests. What do
they really want? Even if I protest publicly about education, is that really
the interest? What do I really hope to achieve, or what do I hope for?
Then you go deeper, and that is where the needs are. What do
they fundamentally need? Yes, we might protest and say we want this; when you
meet with us, we might say these are our interests, but truly at the crux of
it, what do parties need?
For example, consider a community land dispute. A local
government wants to build a park on an empty piece of land. It wants to use the
land for a park, but the neighbourhood and the communities are protesting. They
are trying to block this park. The government says, "You know what? We are
going to bulldoze the land. We are going to clear it, and next month we are
going to work on this park." The community group says, "No, you have
to cancel the project and leave it untouched. We don't want anything on this
land." That is the position.
When we go deeper into the interests, what are they? On the one
hand, the government wants to increase green-space metrics. It wants to improve
its standing on green
spaces and look like an active government—providing a park where people can
come to get fit, let children run around, and all of that. They also want a
park because they have money—there is unspent money, so maybe they need to
spend it quickly. They think, "Let's just create a park."
On the other hand, the community group says, "No, we
want to preserve this for local parking spaces. We don't want construction
noise, and we want to have a section of it for a community garden."Those
are the interests, and then we go to the needs.
What does the government truly want, or what do they want to
have in this case? This could be citizen approval. They want safety and to seem
as though they are contributing to the public good, and so on. Meanwhile, the neighbourhood
group sees it as an issue
of access to green space, of keeping the neighbourhood and the community as
they are, and of wanting a voice. So maybe that is the true need: you cannot
just come and impose—did you engage with us? Did you find out what we need?
The solution, then, will be to look at what both sides want.
Through this, we can draw out the common areas. Both of them have overlapping
interests—the government wants to increase its green space, and communities
also want to have a space for a community garden, and so on. Perhaps they can reach
an agreement in that regard.
Moving on is the conflict tree. This is also used to analyse
conflict. Usually, with a tree, the roots are underground, and we cannot see
them. We have the leaves at the top, which we can see. Then we have the tree
itself —the trunk in between—the core problem. In this case, the core problem
is land alienation. Some people feel alienated from the land; they lack access,
even though it is supposed to be for everyone. That could be the problem, and
we could end there, but the question is: what are the root causes? It is not
just about the land. Yes, that is what we can see, but the causes are bigger.
Some groups do not feel equal. Some societies are
experiencing high levels of corruption. Colonial boundaries have disadvantaged
some. Development is unequal, constituencies are not united, and the law has, perhaps for many
years, disadvantaged a group. When you have a group that has been disadvantaged
for so long, these causes do not happen overnight; we are talking about years
and years. Year in and year out, they have had to deal with corruption,
exclusion, colonial boundaries, and unequal development. Now, there is an issue
of land, and the same thing is about to happen. Because the root causes have
not been dealt with, this land alienation has become a major problem.
How does it manifest? It manifests in different ways, and
that is what we see: fear. There is fear among one group or another about what will
happen with this land issue. It can lead to looting because of tensions and
protests, and it can escalate. You can have raids by security personnel and the
military, as well as killing, hatred, suspicion, and unfair representation.
This tree essentially is saying that once we face a
conflict, we cannot take it at face value. We need to ask ourselves: what are
the root causes? Why is this an issue today? Is there anything from the past
that we need to be aware of and address? Also, when we see looting, fear,
raiding, killing, and unfair representation, we should look at it in the
context of its historical and current causes. Somebody is not looting and
raiding just because; there are often underlying issues. So, it is not about
focusing solely on land alienation as the core problem, but about going deeper.
The last tool is a conflict mapping tool for understanding
who the actors involved in the conflict are. This is an example of a conflict involving
multiple parties: the government, NGOs, the community, companies, and the
media. All of these tools, I should say, can be used to analyse a conflict. You
can pick any conflict and say, "Okay, let me do a mapping exercise. Who
are the people involved in this conflict? Is it the government?"
Is there a community? Is there the military? Or whatever the
case may be. Even with this mapping, you can pick a conflict and say,
"Okay, what are the causes really about?" And then, "What are
the manifestations that we are seeing currently?"
You can also do this: if you pick any conflict and ask,
"What are their positions? What are their interests? What are their
needs?" This is very good if you have to mediate between two groups. You
can ask, "What are your positions, Party A? What are your positions, Party
B, and what are your interests?" You do this until you get to the true
needs. This also gives you an idea of how to track the kind of conflict you are
dealing with in a community. Is it an information conflict? Is it a
relationship conflict? Is it both? Is it all of them? Perhaps one conflict can
have all of these elements as well.
If we look at the bottom of the map, it just gives us some
ideas of how to establish relationships between these different groups. We have
the thick arrows between the government and the company. This means there is significant
influence and activity between the government and the company. When you have
solid arrows, they indicate a direct influence or activity between the two
parties.
Then you have the broken lines, which mean weak, informal,
or intermittent links. It is not a solid relationship, but there is a link
between them. In this case, the company may influence the media. The company,
with its funds and resources, can influence the media on what it reports and similar
matters.
Next, we have a relationship here between the government and
the community. We can see two parallel lines crossing the connection. Two lines
indicate a broken connection. This means that between the government and the
community, there is no relationship; it has been broken. This could apply to
the scenario I just gave about the vacant land, where there is a broken
relationship between the government and the community. We need to resolve this
even as we work to resolve the conflict. Maybe this relationship has been
broken for months. So, we are not just going into a room to say, "Oh,
resolve the conflict. Let's come up with a plan." Instead, you might need
to rebuild the relationship so they can continue to coexist.
Between the company and the community, we see a zigzag line.
This means discord; it means conflict. If there were lightning bolts, that
would mean it is a very hot conflict. Here, the company is not getting along
with the community. This appears to be an issue involving minerals or
resources, where a company may be trying to enter to take those resources. So,
we can see discord between those communities and the company.
With the NGO and the media, we see a relationship indicating
they are in the same sector, showing a predominant direction of influence or
activity. We also see a line between the community and the media.
This gives you a sense of how to map a conflict. If you want
to focus on the players and actors involved in the conflict, of course, you
would have to map out the issues. What are the issues that are causing this
dispute? And then we have the half circle. The half-circle says this group is a
third party to the conflict. They are external to the conflict, right? But when
you see a full circle, it means these are parties involved in the conflict. The
size of the circle represents the conflict party's power. In this case, we see
that the company is even more powerful than the government, the NGO, and the
community in this conflict.
II
Moderator: Now let’s take comments and questions.
Comment 1: I have one comment. Lovely presentation,
and what I could deduce from what you have lectured us on, in summary, is that
conflict comes up as a result of resistance, right?
I have an example from here in Nigeria. I can remember a few
years back when the government enacted a policy to tap resources from a
sectional part of the country. This group already saw themselves as a minority
and had to resist. They resisted the government policy, and before you knew it,
conflict arose. The major role the media played back then was to improve the
communication between the government and the people. They came to the table to
discuss and later agreed.
The people said they owned the resources, that the resources
were in their care, and that the government was enacting a policy that did not
favour them. This resistance led to conflict, and eventually, they told the
government, "Okay, now if you want to tap these resources, give us what we
call derivation." That is how the onshore-offshore dichotomy came about, because the
group agitating for one-third of the revenue generated from the area was a
minority.
In summary, for that group, the conflict was favourable because the government
eventually came back and said, "Okay, we will dance to your tune; we will
give you what you want." Suppose they had not shown that resistance, I
think things would have just gone smoothly like that without them benefiting
from it. Thank you.
Response: Thank you. I see the comment in the chat asking
for more explanations and examples, noting that the allotted time for
discussion is not enough. Absolutely. I think each tool we have looked at can
be applied in multiple instances, and the goal is for you to be able to do
that. Presenting the tools to you lets us see how they apply, just like the example we had from our fellow
participant who showed us how it would fit. We will talk more about conflict,
and we can explore more examples then.
If
there is anything specific you would like to know, I or someone else can
clarify, or we can open it up. Or does anyone even have an example from their
country of how this tool or these tools would apply?
Comment 2: These tools may appear academic, but they are
very useful. I was thinking just briefly here—and many of you may also give examples in the
small groups—of the current demonstrations in France, where over 4,000, mostly
high school students, have been arrested, beginning with one high school
protesting. It has gone nationwide, and with allies in the streets from unions
and others, hundreds of thousands of people are now protesting in France.
In using these tools, one can see that the manifestation, of
course, is extreme displeasure with the current French government's budget
priorities. The core problem, superficially at least, is that classrooms are too large,
people are being neglected, and water is coming in through the
ceilings—literally, the schools themselves are falling apart. But the root
issue, boy, the cause, is people really feeling that, with justification, their
concerns are not being heard or responded to by a government that claims to be
democratic. And now, over the past 10 days, this has been an amazing case study
in France to share with small groups. We may also have other examples.
Response: Yes. For the small groups, we should take
these tools into that conversation. I have put some questions, but we could
reflect on the different tools instead of answering the group questions. Thank
you.
Moderator: There is a question in the chat box:
"How to handle it if one of the parties resorts to violence?" A
double question mark.
Facilitator: Satyagraha—we'll be getting into it. We
need to resist violence with non-violence as best we can and hope to convert
the opponent. But at the very least, we must use elements of coercion against
the opponent to change their stance. We need to engage in conflict not because
it is good to engage, but because it's necessary to reach a solution. If we
respond in kind—violence with violence, or even escalating violence—we can have
a situation where an eye for an eye makes everyone blind. That is not much of a
constructive solution to any conflict. There is a lot of pain there.
Response: Can I come in quickly here? Maybe because
I'm thinking in a real-world scenario where conflict escalates, or conflict
begins. Using a conflict-analysis lens, I think it's important to identify the
key players. Conflict analysis again: who are those engaged in the violence?
Who are those calling for violence? Is it Party A? Is it Party B? How do we
identify who these individuals are and immediately engage them, right, and
communicate with them about, "Okay, what are the issues? How do we deal
with the issues?" But please inform members of your party to refrain from
violence.
The first goal is to prevent escalation. Secondly, who are
the players and decision-makers? Who are the—you remember the conflict tool,
right? You have the company; you have the government. Who in the parties do we
need to speak with immediately to prevent further escalation? We can apply
those principles of dialogue and non-violence. Thank you.
Facilitator: I certainly agree. However, just as a
footnote, if the opponent escalates—and they likely will if they feel
threatened—dialogue is important, but holding firm to the truth as you see it
is critical. When the opponent represses the movement and smashes it with
detentions and even greater brutality, that is not a time to give up the
strategy, if you want to call it that, of non-violence. In fact, strategic
non-violence, even according to Gene Sharp, will show its effectiveness when
repression occurs.
When the opponent is provoked to escalate, it is exactly the
time when you need to hold firm to strategic or principled non-violence, not
give it up for retaliation in kind. It is very tempting. But non-violence has
not failed when repression occurs; in fact, it shows its power then. It's a good thing to go to jail
for a good cause in mass. We saw that in the Salt March and at many other
instances in Gandhi's life. Just wanted to say that. Thank you.
Group Feedback
Group 1: What we discussed in our group regarding
question one is how we see the conflict between the parties, as per the cycle
or wheel suggested here. Based on that, we discussed that we first have to identify which
type of conflict it is—whether it is a relationship, information, interest,
structural, or value conflict. Based on the conflict's segmentation, we have to
identify the cause systematically and scientifically. We have to observe and
take both parties' conflicts into account in the discussion. After that, we
have to decide what type of conflict it belongs to according to the Christopher
Moore cycle.
Group 2: In group two, we discussed the situation in
Yemen and the difficult circumstances the country is passing through. We looked
at how the dialogues there are failing to resolve the conflict, and how
political parties are taking advantage of the situation by deliberately
avoiding a solution. Dialogue is very important in conflict resolution, so we
tried to bring it to the centre of our discussion—focusing on how to develop
dialogue between two opposing parties successfully. However, since ground-level
reports indicate that these efforts are currently failing and dialogue is
breaking down, we discussed how vital it is for neutral third parties to step
in and help resolve the conflict between the groups.
Group 3: I belong to group three, and our question
is: how do we address conflict when we get involved? So, first and foremost, we
need to understand the true state of affairs. That is, we need to know the type
of conflict that is actually happening before we wade into it. From what we
were taught today, we need to understand that we have information and
relationship conflicts. I think I want to add community conflict equally,
because it involves a lot of people.
Having done that, we need to understand the mapping
system—that is, how to map conflicts. Having identified the type of conflict, of course, conflict cannot
involve only one person; it has to involve at least two people or groups. So
you identify the type of conflict and map it properly to understand the root
cause, because there are always underlying causes. Once you get the root cause,
that will be an instrument or a tool for you to mediate. While doing that, you
don't focus on the people. You focus on the problem, not the people. At times,
when you are resolving conflicts, it depends equally on your own interests.
So, I think the person involved has to be neutral. At times,
if you are representing the government, for instance, to resolve a conflict between
the government and the community, and you are looking at interests, you may
tilt toward the government's interest, whereas you are not supposed to. Someone
has to be neutral. Also, you don't react quickly to issues until you can identify the types of
conflicts they involve. After that, you may speak with both parties and ensure
the issues are resolved amicably and that both parties agree to the resolution.
Thank you very much.
Group 4: In group 4, we discussed the crisis or
conflict in France. Then a colleague shared about the case of South Africa
right now, followed by a sharing about Syria. We analysed these three conflicts
and applied them to some of the frameworks we looked at.
For the South African case, we applied the conflict tree to
the current situation—its manifestations, root causes, and so on. Then we
talked about the Syrian conflict,
its complexities, and the many interests involved. Some of the issues are
blamed on previous governments and institutions, which also adds a completely
different layer to the conflict. Then we talked about the Paris example—what
are some of the manifestations of the conflict, the protests on the streets,
and those things, and what are some of the persistent issues that have not been
addressed which have now led to these manifestations?
Group 5: Well, I was in group five, and I think also
we—and I would say these tools provided to us—can be very usefully applied to
understanding most conflicts in a very in-depth way. I mentioned in our small
group Champaran, which we may have a session on later, where Gandhi, without
knowing these constructs, actually used them to help see what the conflict was
about—its manifestations, its core, and the roots of the tree. He went further
to provide a solution to help those roots become healthier. That's one small
step that hasn't been adequately looked at: once we have analysed, what do we
do? Providing a solution is a required step that, of course, may help resolve
the conflict more than simply analysing it. That's my view.
Final Response
Thank you. I want to emphasise some points quickly.
Conflicts are complex. They are very complicated. When you
want to analyse a conflict, you are not just thinking of the causes. You are
thinking of the manifestations as well. You are thinking of the actors involved
in the conflict. And sometimes there are external parties not in the country
that are also involved in the conflict, right?
The second thing is dialogue. You know, if we had systems of
dialogue in place, maybe we could prevent a lot of these issues.
One of the points discussed in our group was the need to
emphasise non-violence in these frameworks. It was emphasised that non-violence
should be the starting point and the baseline, the foundation. If that becomes our standard, we
wouldn't find ourselves in situations where we are analysing conflict and
trying to understand its manifestations, root causes, players, and all those
kinds of things. I think that's a valid point, you know: if we embrace
non-violence, we will still have conflict—yes, we agree—but we address those
non-violently and commit to finding a solution through dialogue.
Then we don't see death, killing, or looting if we are
guided by non-violence as a standard, a method of engagement, and a system of
engagement. I think that's absolutely key to how these feed into conflict and non-violence: let's
embrace non-violence to prevent violent conflict.















